Frequently Asked Questions

Off-road use is a violation of the rental agreement and is not allowed.

An Additional charge is applied

1. For QATAR Resident Visa Holders: A valid QAR Driving License. 2. For Visitors (on visit/transit visa) from GCC Countries: A valid GCC country driving license. 3. For visitors from all other countries other than GCC countries (on visit/transit) a valid international driving license

Please inform Red Limousine to arrange an appointment with one of our customer service representatives. We will book your vehicle in for service and arrange a replacement vehicle

All fines or offences related to all Red Limousine vehicles are processed by our team and subsequent notification and costs are invoiced to the customer

Drivers are expected to abide with the traffic rules and regulations. For every traffic fine incurred you will be charged a nominal fee to cover administration charges

In case the renter meets an accident and is booked by police under a hit and run report, irrespective of being culpable for his offence, he has to pay Red Limousine the full amount of insurance excess listed on the Vehicle Hire Agreement. But in case the client wants to go for SDW the clause does not apply. However, in all cases. A police report is a must

Report the theft to the police immediately, obtain a copy of the police report and then notify Red Limousine immediately

In the unfortunate circumstances of an accident or damage to the vehicle, you must notify the police immediately. A police report is mandatory in such cases otherwise you will be held responsible for the entire cost of damage on the vehicle

The customer will be responsible to settle the Insurance Excess or deductible amount listed on the Vehicle Hire Agreement in the event of any damage or loss (including fire and theft) caused to the vehicle provided it is used, operated or driven in conformity with the Vehicle Hire Agreement. A valid police report is mandatory

Clients have the option to pay in cash or via-bank transfer for their rental. (Note: security cheque is required)

The hirer may add on an extra driver for an additional cost, provided that he/she fulfills all the necessary requirements.